Return Policy

Please allow up to 5 business days for your Product Return (RMA) to be received, tested, processed and completed.

Return Policy and Guidelines

New and Unused Product

Echo Six Hobbies (ESH) offers a (30) day return policy on all new unopened equipment, starting from the date the product(s) was delivered to the customer. Anything beyond (30) days of delivery will not be eligible for return. If the product(s) received have been opened, used or damaged, no return options will be offered. If the item is in brand new condition but requires to be repackaged a (15%) restocking fee will be applied. The shipping cost for any unwanted product will not be refunded by ESH (It is recommended to choose a return shipping method with tracking).

For returns on New and Unused Product, we require that items are brand new with no signs of use. Packaging needs to be undamaged and fully intact and contain included accessories, cables, batteries, manuals, etc. We require proof of new condition with high-quality photos or a high-quality video showing that item(s) is in new condition with all included accessories.

Warranty seal(s) need to be intact on the packaging.

In the case that the item(s) is returned, and the condition is not in New and Unused or included accessories are missing, the return will not be completed, and the item(s) will be returned to the customer.

General Accessories

Products not specifically listed, such as antennas, monitors, hardware, and general accessories are covered by a (30) day manufacture defect warranty. If a problem occurs from a defect in the product an exchange or store credit will be issued. ESH holds the right to refuse any products which have been deemed to be damaged by the customer and not related to a manufacturer issue.

FPV Cameras

First Person View (FPV) cameras are covered by a (30) day manufacturer defect warranty. The warranty does not cover damage from external forces, electrical fire, power surges, water damage, or tampering. Once approved, an exchange or store credit will be provided.

FPV Goggles

FPV goggles carry a (30) day warranty in the event of a manufacturer defect. The manufacturer's warranty does not cover any damage caused by drops, wear and tear, water damage, electrical damage, or damage caused by user alterations. Returns due to “bad fitment” are subject to (%15) restocking fee.

Flight Controllers / ESC / VTX

All flight controllers (FC), electronic speed controllers (ESC), video transmitters (VTX), power distribution boards (PDB), and similar electronic components are covered under a (15) day ESH warranty. These items are covered in the event of a manufacturer defect. This policy does not cover any of the following: user error, damage to the components upon install/dismantle, modifications, power surges, electrical fire, or water damage. (ESH strongly recommends testing all components for shorts before supplying power).

Motors / Servos

Motors and servos sold by ESH are covered by a (30) day warranty for manufacturer defects. If an issue occurs within (30) days; ESH will exchange the defective product. If the product is unavailable or has been discontinued, a store credit may be issued. Motors with physical damage, modifications, or general abuse will not be eligible to receive a credit and will be disposed of. NOTE** Please check all motor screws for proper length before spinning up.

Ready-to-Fly

Ready-to-Fly drones built and sold by ESH carry a (15) day return policy. In the occurrence of a malfunction, ESH will repair or replace it with an original or similar model. If a replacement model is not available a store credit may be issued instead. ESH holds the right to refuse any return which shows signs of; modification, fire/water damage, electrical short, or general misuse. ESH recommends inspecting all RTF’s thoroughly before supplying battery power.

Batteries

All battery returns must be approved by ESH via an emailed image of defective battery to support@echosixhobbies.com, Upon approval please dispose of the damaged battery in a safe manner and the exchange or credit will be issued.

Return process

Request a Return/Exchange online or over the phone with a ESH Representative.
Once accepted we will send you a return label if the returned product is defective. If the product is new and unwanted, you will need to arrange for return shipping to us. Tracking is not required when returning new and unwanted items but is recommended.
Please allow 3-5 business days for processing once your order arrives at our facility. Items requiring extensive testing could take up to 7-14 business days.
An exchange or credit will be issued to the customer once approved by a ESH representative.

*All returns and exchanges are at the discretion of ESH.

Reimbursement for the return shipping cost only applies to actual shipping cost or postage, this does not include shipping or packing materials.